eCommerce CRM that works for every kind of seller
Handle your daily workflows from a single platform and leave the marketing chaos behind.
eCommerce stores
- Automatically send website orders to your CRM system.
- Recover abandoned carts with automated email, chatbot, and SMS campaigns.
- Tailor your communication based on customer actions.
- Track every payment, product, and order history in deal cards.
- Manage customers and partners in one shared database.
Social commerce brands
- Keep all messages and comments in one unified inbox.
- Never miss a lead with 24/7 chatbot replies.
- Create deals and contacts without leaving the chat.
- Route conversations to the right team members.
- Bring customers back with personalized campaigns.
Local sellers
- Sell and track your inventory with website integrations and built-in marketing tools.
- Manage customers, suppliers, and partners in a single database.
- Accept orders automatically on messaging apps.
- Drive upsells and promote new arrivals with email and SMS campaigns.
Let us cover every sales stage for you
Go beyond order management with SendPulse’s CRM system and win customer loyalty with ease.
Never lose a lead again
Turn visitors into customers seamlessly. Orders and contacts from carts, forms, pop-ups, chatbots, and Facebook Lead Ads land in your CRM system and get assigned to the right team member automatically.
Close deals faster
Streamline your sales process with automated payments, customizable pipelines, document templates, and a Kanban board that gives your team full visibility into every deal.
Build lasting customer loyalty
Automate follow-ups through order updates, feedback requests, and personalized offers, then nudge customers toward their next purchase.
Process all your orders under one roof
Stay connected with customers
Reply to incoming messages and confirm orders across social media, emails, and live chat without switching tabs.
Your CRM system keeps the full customer interaction history, including conversations, purchases, and notes in a single workspace. When a client returns, your team picks up right where they left off with no repeat questions, duplicates, or wasted time.
Keep every deal moving
Tailor your pipeline to your marketing workflows and automatically pull in orders from every source, including your website, social media, email campaigns, and chatbots, into one space.
Let our CRM system close deals for you, assign team members, and create tasks at every stage automatically.
Streamline payments from start to finish
Generate payment links right in CRM deals or contact cards and send them to customers through chats, emails, or SMS campaigns.
The system tracks payments, sends reminders, automatically updates your deals, and triggers confirmations or upsell flows.
Keep products and paperwork on track
Manage your eCommerce store’s product catalog right in the CRM system and automatically update inventory after every order. Easily add products to deals and track totals, margins, and full order details in a single card.
Create invoices, agreements, and other documents using templates with auto-filled customer and order data — no need to copy information manually.
Run your business from any device
Process deals, interact with customers, assign tasks to your team members, and track performance on the go.
Sell on autopilot
Set up automated message flows for your key scenarios and turn one-time buyers into repeat customers.
Win back customers who left without buying
Remind customers about unfinished purchases through email and chatbot messages.
Boost conversions with targeted offers like discounts, free shipping, or exclusive deals.
Capture orders and upsell with ease
Automatically confirm orders through emails packed with everything customers need, including order numbers, item lists, payment links, and delivery terms. Add a curated selection of complementary products or premium alternatives to boost sales.
Keep your interactions helpful while increasing order value without extra effort from your team.
Build trust with timely order updates
Collect reviews that sell for you
Gather post-purchase feedback automatically and encourage detailed reviews with bonuses. Get authentic social proof that sells better than any ad campaign.
Leverage every review to understand what’s working well and what needs tweaking.
Don’t let inactive customers slip away for good
Give customers one more reason to shop
Integrate CRM with the tools you already use
Plug in CMS platforms, payment solutions, and social media without writing a single line of code. And for any other tool you need, Make and n8n have you covered.
Stay on top of your revenue and team performance
Track your KPIs
Active and closed deals
Pipeline and deal revenue
Deal sources
Lead and sales growth
Monitor your team’s efficiency
Keep tabs on deal volume and revenue, chat response speed, and working hours by team member. See who’s excelling and who needs a helping hand.
Seamlessly export data to third-party tools
Export payments, deals, contacts, and tasks to analyze performance, build reports, and run targeted campaigns.
FAQ
What is an eCommerce CRM system, and why do I need it?
It’s a system that brings together orders and leads from all your sources, stores complete customer interaction history, and automates routine tasks like notifications and status updates. This helps your team save time, process orders faster, and grow sales without expanding the headcount.
How can a CRM system automate eCommerce?
A CRM system streamlines key eCommerce workflows, including customer acquisition, order processing, and customer retention.
First, it automatically creates deals and assigns them to your team. From here, the system moves them through your pipeline, recovers abandoned carts, sends notifications, and assigns tasks — all without manual effort. After checkout, it keeps running automated flows to capture feedback, send birthday offers, and re-engage inactive customers with targeted campaigns.
What’s included in an eCommerce CRM system?
A full-featured eCommerce CRM system covers the entire business workflow and comes with the following:
- Flexible sales pipelines and automation
- Customer database and built-in communication tools
- Inventory with real-time updates
- Integrated payments
- Ready-made document templates
- Profitability and team performance analytics
SendPulse’s CRM system also includes built-in marketing tools that help you build email and SMS campaigns, chatbots on social media, landing pages with live chat and pop-ups, and automated flows.
Is SendPulse’s CRM system a good fit for eCommerce?
SendPulse’s CRM system is a great fit for online stores, social media businesses, and local sellers who want to sell directly without intermediaries. What sets it apart from other CRMs is its built-in marketing tools. Besides processing orders, you can also run campaigns, build chatbots, craft landing pages, and use automation features to drive repeat sales without juggling multiple platforms.
What can I integrate with SendPulse’s CRM system?
SendPulse offers integrations with payment and eCommerce solutions like WooCommerce, Facebook Lead Ads, and social media. You can also integrate with any other tools through n8n, Make, or SendPulse’s public CRM API.
Browse the full list of integrations in our marketplace.
Is SendPulse’s eCommerce CRM affordable?
You can start for free to test the waters — no credit card required. The free plan helps you create up to two pipelines and boards, add unlimited deals and tasks, and use advanced search with filters. Explore at your own pace, get your first wins, then upgrade to a paid plan that fits your needs.
Grow your business with an eCommerce CRM system
Manage sales, communication, and marketing under one roof.
Get started for free
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